After a series of articles published in late November on Motherboard revealed how a grey hat hacker had been able to access the names, photos and contact information of 6.4 million children and adults from VTech's servers, VTech communicated the breach to those affected, apologized to their customers and hired consultants to investigate the breach and prevent it from reoccuring,.
The Wall Street Journal's Risk and Compliance Journal reached out to PRSA's 2016 national secretary Anthony W. D'Angelo, APR, Fellow PRSA, to share his thoughts on how the company responded.
In comments regarding VTech's response, D'Angelo stated:
“VTech Chairman and Group CEO Allan Wong has been out front, explaining the company’s response and demonstrating empathy as the grandfather of a three-year-old who might have been affected. This isn’t something a leader can delegate if expecting to be seen as responsible and responsive. As children are involved, VTech must remain especially sensitive to privacy concerns, and aggressive in future prevention efforts."
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